We want you to feel good about your purchase. If a program is not the right fit, you can request a refund within the money-back guarantee period shown at checkout and on your purchase confirmation.
To start a refund, reply with the email address you bought with and your order number, and we will take care of it for you. Refunds are processed through our payment provider back to your original payment method, and the money usually takes a few business days to appear.
If you are not sure whether you are still within the guarantee period, send us your order number and we will check for you.
Still need help? Reply to any NEWNEI® email and a person will get back to you.