← All help articles

What is Direct Connect, and what do members get?

Direct Connect is a direct line to Roy or a NEWNEI expert. As a welcome gift, paid members get a free personal reply, and it grows with the plan: Glow (monthly) gets a personal text reply; Radiance (annual) gets that plus a personal audio reply; Luminary (lifetime) gets those plus a personal welcome video. It is our way of getting you comfortable reaching out for support.
Still need help? Reply to any NEWNEI® email and a person will get back to you.