The system helps prevent duplicate purchases with the same email address, but if a duplicate order does happen, contact Digistore24 Customer Support at support@digistore24.com so the order and payment can be reviewed. There is generally a 14 day cancellation and return period when something went wrong with a purchase. It helps to write from the email address used for the purchase and to include your order ID and any relevant screenshots.
Still need help? Reply to any NEWNEI® email and we will get back to you. Chat with us