How can we help?
Answers to the questions we hear most. Cannot find what you need? Start a live chat or reply to any of our emails and we will help you.
💬 Chat with usBuying the program after the webinar has ended
Yes, you can still join after the webinar has ended. The special webinar offer stays open for a few more days. During those days you will receive an email each day, and every one of them tells you exactly how long the special price is still available. If you cannot find them, please also have a look in your spam or junk folder. After that the program is still available at its regular price. The extras that came with the webinar offer belong to that offer, so they end when it does. We would love to welcome you into the program.
Getting an invoice or VAT receipt
You can always receive a proper invoice for your purchase, including your company VAT number if you need one for your accounts. Reply to us with: - the email address you bought with, - your order number, which is in your purchase confirmation, and - the exact billing name, address, and VAT number you would like on the invoice. We will send the invoice by email, usually within one business day. Payments and invoices are handled through our payment provider, so the receipt carries all the details your accountant needs.
How do the monthly modules of The Golden Shift work?
The Golden Shift is a 12-month program in which you work with 12 different meridians. Each month focuses on one specific meridian. You always begin with Month 1 and then move on to the next meridian each month. Everyone starts The Golden Shift at their own time, so you can never fall behind in the program. The sequence begins as follows: Month 1: Pericardium Month 2: Heart Month 3: Spleen Month 4: Kidney After that, the program continues with the remaining meridians until all 12 meridians have been covered. By working with the same meridian for an entire month, you give your body and system the time to integrate and stabilize the changes on a daily basis before moving on to the next meridian. The basic principle of The Golden Shift is: one meridian per month, for 12 months. This way, each meridian receives your full attention before you move on to the next one.
How much does the Golden Shift cost at the regular price?
The Golden Shift Basic Program costs €699, while the Golden Shift VIP Offer is currently €999. These are the regular prices, which you can also find on our website: https://roymartina.mykajabi.com/goldenshift
If your payment did not go through
No problem, this happens now and then and it is usually quick to sort out. You can simply try again with the same payment link you received earlier. If it does not go through straight away, give it about thirty minutes and try once more. At busy moments the payment system can need a little time to catch up. Once your payment succeeds you will receive a confirmation email. If you do not see it, please also have a look in your spam or junk folder. If it still will not go through after a few hours, just reply here and we will gladly look into it with you.
Joining a live event or webinar
To join a live event or webinar, use the personal joining link in your registration confirmation email. We also send a reminder with the link shortly before it begins. If you cannot find the link, reply with the email address you registered with and we will resend it. Sessions are recorded, so you can still watch afterwards if you cannot attend live or you are in a different time zone. If you would like the start time in your own time zone, tell us where you are and we will work it out for you.
Requesting a refund
We want you to feel good about your purchase. If a program is not the right fit, you can request a refund within the money-back guarantee period shown at checkout and on your purchase confirmation. To start a refund, reply with the email address you bought with and your order number, and we will take care of it for you. Refunds are processed through our payment provider back to your original payment method, and the money usually takes a few business days to appear. If you are not sure whether you are still within the guarantee period, send us your order number and we will check for you.
Selfsabotage + Unshakable Masterclasses
Thank you for reaching out, please take a look at these two links: 1) Selfsabotage Masterclass: https://roymartina.mykajabi.com/sabotage 2) Unshakable Masterclass: https://roymartina.mykajabi.com/unshakable I can highly recommend to work with both masterclasses, using the tools whenever something shows up. Do you already have access to the Golden Shift? If not, please check out: https://roymartina.mykajabi.com/goldenshift Thank you!
Setting a new password
You can set a new password yourself, in a few steps. 1. Go to https://roymartina.mykajabi.com/login 2. Under the login button, click "Forgot Password? Click here to reset." 3. Enter the email address linked to your account. This is usually the one you used for your first purchase. 4. Click "Reset Password". 5. You will receive an email. Open it and click the link to create a new password. 6. Go back to the login page and sign in with your email address and your new password. If that email does not arrive, please also have a look in your spam or junk folder. Not sure which email address your account uses? Send us your full first and last name and we will gladly look it up for you. If it still will not work after that, just reply here and we will help you further.
The Golden Shift en de NEWNEI® Facilitator Opleiding
The Golden Shift is een programma van 12 maanden en is onderdeel van de NEWNEI® Facilitator Opleiding. Iedere deelnemer aan de Facilitator Opleiding werkt daarom met The Golden Shift. Je kunt The Golden Shift tijdens de opleiding blijven volgen. Het is niet nodig om The Golden Shift eerst volledig af te ronden voordat je met de Facilitator Opleiding begint. Heb je The Golden Shift al vóór de Facilitator Opleiding aangeschaft? Dan wordt het bedrag dat je voor The Golden Shift hebt betaald afgetrokken van de prijs van de NEWNEI® Facilitator Opleiding. Je betaalt daardoor niet opnieuw voor The Golden Shift.
Trouble logging in or your videos will not play
If you cannot log in, or your lessons show a grey screen and will not play, these steps fix it in almost every case: 1. Sign in with the same email address you used to buy the course. 2. Use the "Forgot password" link to set a fresh password, then sign in again. Check your spam folder for the reset email. 3. Try a different browser, or an incognito or private window, and turn off any ad blocker for the page, which can block the video player. 4. If the video still will not load, hold Shift and reload the page to clear a stuck player. If you are still stuck after that, reply with the email address on your account and we will get you back in straight away.
Watching the replay
Where you find the replay depends on which session you joined. A masterclass or program you bought stays yours. After the live session the recording appears in your Kajabi library, and you can watch it as often as you like, with no time limit. Sign in at https://roymartina.mykajabi.com/login and you will find it with your other programs. A free webinar works differently. You receive the replay by email afterwards, on the same link, and it stays open for about 48 hours. If you cannot find that email, please also have a look in your spam or junk folder. If the replay link will not open for you, just reply here and we will sort it out for you.
Where can I find my Golden Shift program in Dutch? I can only see the English version
Simply go back to your main library. There you will find two versions of The Golden Shift: The Golden Shift and The Golden Shift NL. Please click on The Golden Shift NL to access the complete program in Dutch. Thank you!
Will I receive a certificate?
Yes. When you complete a training you receive a NEWNEI® certificate of completion that you can download and keep. It confirms that you finished the program. Please note it is a certificate of completion from NEWNEI®, rather than a state-issued or licensing qualification, so whether it is recognised for professional practice depends on the rules of your own country and field. If you are training to use the work professionally and need to know about formal recognition, tell us your country and what you would like to do, and we will give you an honest answer.
You bought a new program but did not get new login details
That is expected, and your new program is already waiting for you. When you buy something, the system recognizes the email address you used. If you have bought from us before, your new program is added to the account you already have, so no new login details are sent. You can sign in with the email address and password you already use: https://roymartina.mykajabi.com/login If you do not remember your password, choose "Forgot Password" on that page and enter the email address you bought with. You will receive an email to set a new one. Once you are signed in, your new program is there with the rest. If you cannot see it, reply with your full name and the email address you bought with, and we will look it up for you.
You cannot reach the program you just bought
Let us get you in. After your purchase you receive an email confirming it, with what you need to reach your program. If you cannot find that email, please also have a look in your spam or junk folder. If you have bought from us before, your new program is added to the account you already have, so you will not receive new login details. Sign in with the email address and password you already use: https://roymartina.mykajabi.com/login You can also use the Kajabi app on your phone, with that same email address and password. It is the app with the black icon and the white pyramid. If you do not remember your password, choose "Forgot Password" on the login page and enter the email address you bought with. Still cannot find your purchase once you are signed in? Reply with your full name and the email address you used, and we will check it for you.
You purchased a new program but did not receive new login details
Your new program is already waiting for you. When you make a purchase, the system recognizes the email address you used. If you have purchased something from us before, your new program will be added to your existing account. This is why you will not receive new login details. You can log in using the email address and password you already use: https://roymartina.mykajabi.com/login Forgot your password? Select "Forgot Password" on that page and enter the email address you used for your purchase. You will then receive an email allowing you to set a new password. Once you are logged in, you will find your new program alongside your other programs. Can’t see it there? Send us your full name and the email address you used for your purchase, and we will look into it for you.
Golden Shift webinar
Can I cancel an installment plan after I have started?
An installment plan is part of your purchase, and generally it cannot be cancelled once the applicable cancellation or return period has expired. If your plan runs through Digistore24, the options depend on the payment plan you selected: some plans are cancellable, others continue until all agreed installments have been paid. If you are unsure which conditions apply to your order, please contact Digistore24 Customer Support at support@digistore24.com. For a manual installment plan agreed directly with NEWNEI®, the NEWNEI® cancellation and withdrawal conditions apply.
Can I download the lessons and watch offline?
The Golden Shift videos can be watched within Kajabi and cannot be downloaded. The PDF files shared within the program can be downloaded and viewed offline, and occasionally an individual session is also available for download; when that is the case, you see the download option directly within the program.
Can I join The Golden Shift at any time?
Yes. You can join at any time; there is no fixed starting date. As soon as your payment has been processed and you have access, you can begin your 12 month journey and follow The Golden Shift at your own pace.
Can I pay for The Golden Shift in installments?
Yes, when the installment option is shown on the checkout page. For example, you may be able to select payment in 3 installments. The available installment and payment options are shown directly during checkout.
Can I use The Golden Shift on my phone or tablet?
Yes. You can use The Golden Shift on your phone, tablet or computer. For easy access on your phone or tablet, download the Kajabi app from the App Store or Google Play Store: look for the app with the black background and the white pyramid logo. Log in with the email address connected to your purchase, and The Golden Shift is available in your Kajabi library.
Can I watch the masterclass later if I missed it?
Yes. The masterclass is Roy's free webinar, and you do not need to miss out if you cannot be there live. The webinar is recorded, and the recording (the replay link) is automatically sent to you by email after it ends, to the address you registered with. There is no need to request it. The replay stays available for about 48 hours afterwards, sometimes up to 72 hours. If you do not see the email, please also check your spam or junk folder.
Can I watch the webinar if I cannot attend live?
Yes. Simply register for the webinar via the website. Once you are registered, the replay link is automatically sent to your email address after the webinar, even if you could not attend live. Please also check your spam or junk folder if you cannot find the email.
Can someone else attend the webinar on my behalf?
Everyone is welcome to join and watch the webinar free of charge. Anyone you would like to invite can simply register themselves here: https://roymartina.ikwilaanmelden.nl/](https://roymartina.ikwilaanmelden.nl/ This way, there is no need to share or forward your personal webinar link. If you’re unable to attend the webinar live yourself, you can watch the replay for up to 48 hours afterwards.
Can The Golden Shift be used alongside medical or psychological treatment?
Yes. The Golden Shift can be used alongside medical or psychological treatment to support your self-healing capacity. It does not replace medical diagnosis, prescribed treatment, psychological care or emergency care, and it is not a substitute for professional healthcare. The program focuses on identifying and addressing blocks that may affect your natural self-healing capacity, and looks at the whole person: physical, emotional, mental and other aspects of wellbeing. If you are currently receiving treatment, always follow the advice and treatment plan of your healthcare professional.
Can the replay period be extended?
The replay is available during the communicated viewing period, normally about 48 hours and sometimes up to 72 hours. We cannot extend it individually once the period has ended. The good news: Roy regularly hosts new free webinars, so if you missed the replay you are warmly welcome to register for one of the upcoming ones.
Do I need experience to join The Golden Shift?
No. You do not need any prior knowledge or experience to join The Golden Shift. Everyone is welcome, and you can follow the program step by step at your own pace.
Do I need to follow the meridians in the given order?
Yes. The Golden Shift is designed as a 12 month journey in which you focus on one meridian each month, and each month builds on the previous one. The sequence begins with the Pericardium, then the Heart, the Spleen and the Kidney, and continues until all 12 meridians have been covered. Working a full month with the same meridian gives your body and system time to integrate and stabilize the changes. Everyone begins at their own moment, so you can never be behind in the program.
How do I open The Golden Shift after purchasing?
Your new program is waiting for you in Kajabi. When you purchase, the system recognizes the email address you used. Is this your first program with us? Then you receive an email to set up your Kajabi account and create a password. Did you purchase before with the same email address? Then The Golden Shift is automatically added to your existing account, and you will not receive new login details; simply log in with your existing email address and password at https://roymartina.mykajabi.com/login. Once logged in, you find your new program alongside your other programs.
How long do I keep access to The Golden Shift?
After purchasing The Golden Shift you keep access to the digital lessons for as long as you wish, also after completing the full 12 months. You can revisit the lessons, exercises and meridians whenever you like, and start the 12 month journey again if you feel called to. And if you have completed the full journey, have not experienced a change and can demonstrate this, drs. Roy Martina will personally guide you to help you achieve a breakthrough.
How much time does The Golden Shift take per day?
The Golden Shift is designed to fit into everyday life: around 10 to 15 minutes per day is enough to work with the program consistently. You can do more than one exercise on a day when that feels helpful, and repeating an exercise is even encouraged when you feel you benefit from working with it more deeply. At the same time, give your body and system enough time to integrate the work, and follow what feels right for you.
I accidentally purchased The Golden Shift twice
The system helps prevent duplicate purchases with the same email address, but if a duplicate order does happen, contact Digistore24 Customer Support at support@digistore24.com so the order and payment can be reviewed. There is generally a 14 day cancellation and return period when something went wrong with a purchase. It helps to write from the email address used for the purchase and to include your order ID and any relevant screenshots.
I cannot log in to Kajabi
Go to the Kajabi login page at https://roymartina.mykajabi.com/login and select Forgot Password. Enter the email address you used for your purchase; you then receive an email to set a new password. Please also check your spam or junk folder for that email. Do you no longer know which email address you used? Send Customer Support your first and last name, then we check which address is connected to your account and help you get back in.
I logged in but cannot see my new program
First make sure you are logged in with the same email address you used for your purchase; your new program appears alongside your existing programs in your Kajabi library. Still not there? Send Customer Support your full name and the email address you used for the purchase, then we will look into it for you.
I paid but did not receive a confirmation email
Please first check your spam or junk folder, because the confirmation email sometimes lands there. If you still cannot find it, contact Digistore24 Customer Support at support@digistore24.com. Use the email address you used for your purchase and include your order details if you have them, then they can find your payment quickly.
I paid but still do not have access to The Golden Shift
First check that you are logging in to Kajabi with the same email address you used for your purchase. Also check that your payment has been fully processed; with a bank transfer it can take a little longer before the payment has been received and your access is activated. Is the payment processed and do you still not have access? Contact Customer Support with your full name and the email address of your purchase, then we will sort it out with you.
I registered for the webinar but did not receive any emails
Please first check your spam or junk folder, because the confirmation email sometimes lands there. It also helps to check that you registered with the correct email address and that there are no typing errors in it. If you cannot find the email, you can simply register again with the correct email address. Still no emails after that? Contact Customer Support with the email address you registered with and we will gladly look into it with you.
I registered for the webinar with the wrong email address
No worries. Simply register for the webinar again using the correct email address. After registering, check your inbox for the confirmation email, and also your spam or junk folder. The registration with the wrong address can simply be left as it is.
I used a different email address for my purchase than for my account
Your program access is connected to the email address you used for the purchase, so first log in to Kajabi with that address. Once logged in, you can change the email address on your account: click your Avatar in the top right corner, select Settings, go to Contact Information, change the email address and save. Your account then continues on the address you prefer.
Is The Golden Shift available in English and Dutch?
Yes. The Golden Shift is available in both English and Dutch, and you can follow it in the language that works best for you. Both versions are available separately in your Kajabi library: The Golden Shift (the English version) and The Golden Shift NL (the complete Dutch version). Select the version you want to follow; you can switch between them at any time.
Is The Golden Shift the same as the NEWNEI® Facilitator Training?
No. The Golden Shift is a foundational self-healing and personal development program, and it is included in the NEWNEI® Facilitator Training. The Facilitator Training goes significantly further: you learn muscle testing, working with NEWNEI® protocols, determining what is needed in a session, and creating and conducting sessions for yourself and, professionally, for clients. It also involves an intensive personal healing and development process. More information: https://roymartina.mykajabi.com/newnei
Paying by bank transfer instead of PayPal or credit card
You do not necessarily need PayPal or a credit card. On the Digistore24 checkout page you can see the available payment methods, and where offered you can select Bank Transfer or SEPA. Choose Bank Transfer and continue with your order: the bank and payment details are then shown automatically. Bank transfers are not always processed immediately, so your access is activated once the payment has been received and processed; depending on your bank this can take a little longer than an instant online payment.
What do I receive when I purchase The Golden Shift?
The Golden Shift is a 12 month journey with more than 36 guided sessions that support your personal development and self-healing process. The program includes: - 12 Break Free Sessions with Dr. Roy and Trinity, to help release patterns that may be draining your energy. - 12 Embodiment Sessions, to activate and strengthen the natural qualities connected to each meridian. - 12 ReleaseRhythm™ Sessions with Raphael Bexx, to support the release of stored stress and tension. - Access to The Golden Shift Community, where you can connect with other participants. - The Golden Shift Booklet, with practical guidance and extra information about the 12 meridians. Each month focuses on one of the 12 meridians, giving you a structured journey through the year.
What does The Golden Shift cost?
The Golden Shift Basic Program costs €699. However, for a limited time, we are offering it for €499. This special offer is valid for 48 hours after Roy’s webinar.
What exactly is The Golden Shift?
The Golden Shift is a 12 month online NEWNEI® program designed to strengthen and restore your energy system. Each month focuses on one of the 12 meridians, with about 12 minutes of practice per day. You follow it completely online, step by step, at your own pace.
What if an exercise feels too intense?
Listen to your body and adjust the frequency to what feels manageable. If you do the exercise several times a day, bring it back to once a day. If once a day still feels too intense, take a day off and give your body and system more time to integrate the work. As your body adjusts, you can gradually build up again at your own pace. You can also share your experience in The Golden Shift Community for extra guidance.
What if an installment payment fails?
If your installment plan runs through Digistore24 and a payment cannot be collected, Digistore24 automatically tries again. If the payment keeps failing, you receive an email from Digistore24 with instructions to complete the outstanding payment. As long as a payment is outstanding, access to the program may be temporarily paused until it is resolved. Do you have a manual installment plan directly with NEWNEI® and is a payment not possible in time? Let us know before the due date, then we will look at it together.
What if I miss a few days in The Golden Shift?
No worries. If you miss a few days, simply continue where you left off. The program is designed to be integrated into daily life, so there is no need to catch up or do several exercises at once. Just return to your practice and continue with the meridian you are working on.
What is the cancellation or refund policy for The Golden Shift?
That depends on how you purchased The Golden Shift. Did you purchase through Digistore24? Then contact Digistore24 Customer Support at support@digistore24.com for cancellation or refund requests about your order. Did you purchase directly from us, with an invoice from NEWNEI®? EU consumers can request a withdrawal within 14 days of the purchase, provided the digital program has not yet been opened; once the digital content has been opened, the right to cancel expires. For direct purchases you can submit your request with the Withdraw from your purchase button at the bottom of the sales page.
What is the difference between The Golden Shift and the VIP Path?
The Golden Shift VIP Path includes everything in The Golden Shift, plus extra sessions and more direct guidance. On top of the complete program, the VIP Path adds HoCoYoBo™ sessions, 12 Abundance Sessions, and a smaller group setting with more direct guidance from Dr. Roy and Trinity. The regular Golden Shift gives you the complete 12 month program; the VIP Path is for participants who would like extra sessions and a more intensive level of guidance and support.
What is the special Golden Shift offer during the webinar?
During Roy's free webinar, The Golden Shift is offered at a special price of €499 instead of the regular price of €699. The deadline communicated during the webinar applies: once the special offer period has ended, the discounted price may no longer be available.
When and where will I receive the webinar replay?
The replay is normally available for **48 hours**. Only in the case of technical issues may the viewing period be extended to **72 hours**. Once the viewing period has ended, we are unable to extend access to the replay individually. The good news is that Roy regularly hosts new free webinars. If you missed the replay, you are very welcome to join one of the upcoming webinars.
When can I start The Golden Shift after purchasing?
You can start as soon as your payment has been processed. Your access is activated automatically for the email address you used during your purchase. If you pay by bank transfer, access can take a little longer, because the payment first needs to be received and processed. There is no fixed starting date, so you can begin whenever it suits you.
Where can I find my invoice for The Golden Shift?
Payments and invoices are handled by Digistore24. Check the confirmation email you received from Digistore24 after your purchase: your invoice and payment documentation is in there, and it is not stored inside your Kajabi course library. Worth keeping that email somewhere safe, so you have it whenever you need it. Need help with your order or invoice? Digistore24 Customer Support is at support@digistore24.com.
Where can I find The Golden Shift Community?
You find The Golden Shift Community directly in the Kajabi app. Open the app and look at the navigation menu at the bottom of the screen: you see Library and Community. Tap Community to connect with other Golden Shift participants. Posting is easy: at the top of the Community page, tap the What's new? box and share your message or question. The community is very active, so you usually receive a response quickly, from someone on the NEWNEI® team or from other members.
Where do I ask questions about the exercises or my experience?
For questions about the exercises, your personal experiences or reactions during the program, post a short description in The Golden Shift Community whenever possible. That gives Roy and the team the chance to respond directly, and other participants can benefit from the answer too. For medical symptoms or concerns, please also seek appropriate medical advice, rather than assuming a symptom is caused by the program.
Where do I send questions about payments, access or technical issues?
Questions about payments, invoices, access, login problems or other technical issues are for Customer Support: simply reply to one of our emails, then your question lands with the right person. Please include your full name and the email address you used for your purchase, so we can help you much faster. For questions about a Digistore24 order, payment, cancellation or invoice, you can contact Digistore24 Customer Support at support@digistore24.com. Not sure where your question belongs? Just send it to us and we will point you the right way.
Will there be a replay of the free webinar?
Yes. A replay is available after the webinar, and the link is automatically sent to the email address you used to register. There is no need to request it. Please also check your spam or junk folder if you cannot find the email. The replay is normally available for about 48 hours and in some cases up to 72 hours.