No problem, this happens now and then and it is usually quick to sort out.
You can simply try again with the same payment link you received earlier. If it does not go through straight away, give it about thirty minutes and try once more. At busy moments the payment system can need a little time to catch up.
Once your payment succeeds you will receive a confirmation email. If you do not see it, please also have a look in your spam or junk folder.
If it still will not go through after a few hours, just reply here and we will gladly look into it with you.
Still need help? Reply to any NEWNEI® email and we will get back to you. Chat with us