This policy explains how NEWNEI® collects, uses, shares, and protects your personal data, and the rights you have over it. We are built in the European Union and designed around the EU General Data Protection Regulation (GDPR).
Last updated: 8 July 2026
NEWNEI® is the service described in this policy. The formal data-controller company is being incorporated; until then the NEWNEI® brand is held by its founders and the NEWNEI team acts as the controller for your data. Whatever the final legal entity, the people below are responsible for it and you can reach a human today.
Data-protection contact: hi@newnei.com. NEWNEI® is a registered trademark (EUTM No. 019272571).
We only collect what we need to run the service you asked for. Each activity below lists what it involves, our legal basis under the GDPR, and how long we keep the data.
Create and secure your NEWNEI account so you can sign in once and reach everything behind it.
Sell and activate membership and programs, issue invoices, and record payments.
Answer your questions and keep a history of your conversations with us across email and chat.
Give you access to your courses, track your progress, and issue certificates.
Schedule sessions with facilitators and coaches and send reminders.
Support self-healing protocols and acupuncture self-treatment guidance chosen by you or run with a facilitator.
Run cohorts, groups, and Q&A so the family can support each other.
Send newsletters and campaign emails you have opted into, and let you unsubscribe at any time.
Run the referral program: personal links, attribution, and commissions.
Understand whether programs help, using an anonymized dataset. No personal identifiers are included, and only with consent.
When AI features are on, message and content text may be sent to our AI provider to draft replies and content. A human always reviews before anything is sent.
NEWNEI® is a self-healing and emotional-wellbeing service, so some activities (such as sessions with a facilitator and self-treatment protocols) can involve health-related information. This is a special category of data under the GDPR: we process it only with your explicit consent or where you have chosen to use that feature, we keep it to the people who need it, and you can withdraw and ask us to remove it at any time. NEWNEI® is education and self-healing support, not medical advice or treatment.
We keep cookies to a minimum. We use strictly necessary cookies to sign you in and keep your session secure, and a referral cookie that records which affiliate link brought you to us so a referral can be attributed when you sign up. We do not use advertising or cross-site tracking cookies. For email newsletters you have opted into, we may record whether a message was opened or a link clicked so we can improve what we send; you can unsubscribe at any time.
We use a small set of trusted providers (processors) to run the service. They act on our instructions, and we never sell your data.
| Provider | Role | Region |
|---|---|---|
| Supabase | Database, authentication, and file storage | EU (Frankfurt) |
| Vercel | Application hosting and content delivery | EU region, global edge |
| Resend | Transactional and inbound email delivery | EU (Ireland) |
| Cloudflare | DNS, network security, and real-time call relay | Global edge |
| Digistore24 | Payment processing and EU merchant-of-record (VAT) | EU (Germany) |
| Anthropic (Claude)(only if enabled) | AI drafting for replies and content | United States |
| Meta (WhatsApp Cloud API)(only if enabled) | WhatsApp messaging channel | United States / EU |
Some providers marked “only if enabled” (our AI drafting and the optional WhatsApp channel) are dormant until we switch that feature on. Where a provider processes data outside the EU (for example in the United States), we rely on appropriate safeguards such as the EU Standard Contractual Clauses for that transfer.
Your personal data is stored in European Union (Frankfurt, Germany). Connections use TLS, data is encrypted at rest, database row-level security means one member can only ever read their own record, and every staff account must clear two-factor authentication to reach any back-office screen. Our full security posture is on the Trust Center.
Under the GDPR you have the right to:
Signed in? You can act on most of these yourself from Your data & privacy: download a copy of everything we hold about you, or request deletion. Otherwise, email hi@newnei.com and we will respond within one month. You can also lodge a complaint with your local data-protection supervisory authority.
NEWNEI® is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, contact us and we will remove it.
We may update this policy as the service grows or the law changes. When we make a material change we will update the date above and, where appropriate, let you know.
Questions about your privacy or this policy? Email hi@newnei.com. See also our Trust Center and Terms of Service.